Change the head seat

01 What the head seat is

Every agency account has exactly one head seat. That person, and only that person, can:

• see the billing portal, the card and the invoices;
• buy credits and change the plan;
• add and remove colleagues;
• see every colleague’s shoots and spend;
• cancel the plan.

Everyone else on the account can shoot and spend from the pool. When they open billing they are told, in words, that the head seat handles it — nothing is broken.

02 Handing it over

On the agency page, the head seat types the email address of the colleague who should take it over. That address is the confirmation — there is nothing to copy and paste and no support ticket.

• They must already hold a seat at your agency. Add them first if they do not.
• It takes effect immediately. You stay on the account as an ordinary seat and can keep shooting.
• If two people try at once, one of them wins and the other is told who it was.

03 Why we do not do it for you

The head seat already has full authority over the money, so asking us to approve the handover would protect nobody and slow everybody down.

The one case we do handle by hand is an orphaned agency — the head seat has left the company and nobody can reach them. Email hello@promyphoto.app from a company address and we will sort it out.