Support
We are a small AU team and we read every message.
01 How to reach us
Email hello@promyphoto.app. That is the fastest way to reach a human. There is no phone line yet.
02 What to include
To help us fix things fast, tell us:
- What you were trying to do and what happened instead.
- The device and iOS version you are on (for example, iPhone 15 Pro, iOS 18).
- Any error message you saw, word for word or as a screenshot.
- If it relates to a specific shoot or photo, the listing or shoot name.
03 When to expect a reply
We aim to reply within one business day (AEST), and usually faster during early access. If something is broken and blocking a listing, say so in the subject line and we will prioritise it.
04 Accounts and data
You can delete your account and data at any time — in the app at the bottom of Settings, or in the Studio on this site under your avatar. To leave the early-access list instead, email us and we will take care of it. See the Privacy Policy for how we handle your information and the Terms for how credits work.
05 Answers you can read now
Most questions are already answered in the help centre — short, plain-English guides on shooting, credits, the editing tools and your account. Start there and email us if it does not cover it.
Running an agency? The six things people ask most:
- Agency plans — how they work, and why they are set up by email rather than in the app.
- Add and remove colleagues — seats are free.
- Who can see what in an agency — from both sides.
- How agency credits are spent — which credits go first, and what expires.
- Change the head seat.
- Cancel or leave an agency.