Support

01 How to reach us

Email hello@promyphoto.app. That is the fastest way to reach a human. There is no phone line yet.

02 What to include

To help us fix things fast, tell us:

• What you were trying to do and what happened instead.
• The device and iOS version you are on (for example, iPhone 15 Pro, iOS 18).
• Any error message you saw, word for word or as a screenshot.
• If it relates to a specific shoot or photo, the listing or shoot name.

03 When to expect a reply

We aim to reply within one business day (AEST), and usually faster during early access. If something is broken and blocking a listing, say so in the subject line and we will prioritise it.

04 Accounts and data

You can delete your account and data at any time from within the app (Settings → Delete Account). To leave the early-access list instead, email us and we will take care of it. See the Privacy Policy for how we handle your information and the Terms for how credits work.