Cancel or leave an agency

01 Cancelling the plan

Only the head seat can cancel, from the billing portal on the agency page. Cancelling stops the next charge; nothing stops working straight away.

• The agency keeps its monthly allowance to the end of the period it has already paid for. After that the allowance is not refilled, and whatever is left of it is gone. It is not refunded.
• Credits the agency bought outright as top-up packs are not part of that allowance and do not expire while the account is open.
• Seats stay where they are and photos stay where they are. Nothing is deleted by cancelling.

The exact wording is in the Terms, section 07.

02 Leaving an agency

Ask your head seat to remove your seat — it is one click for them and it takes effect at once.

• You go back to an ordinary ProMyPhoto account with your own credits.
• Your photos stay yours. They were always on your account.
• Your shoots leave your former employer’s view on the next page load.
• Credits already spent from the pool stay spent, and a refund for one of them still goes back to the pool. The agency paid for it.

03 Deleting your account while you are on an agency

If you are an ordinary seat, deleting works as it always does — see Delete your account. Your seat goes with your account. The agency’s record of what its pool was spent on is kept, because it is their accounting record, but your identifier comes off those rows.

If you are the head seat and colleagues are still seated, we refuse the deletion and ask you to make someone else the head seat first. Nothing is frozen and nothing is queued — hand it over and come straight back. Otherwise the agency would be left with colleagues, a subscription and nobody who can pay for either.

If you are the head seat and the only seat, you can delete freely. The agency is dissolved with you and its plan is cancelled. Anything left in the pool goes with it and is not refunded, so spend it or move it first if it matters.

04 Not sure which one you want?

Cancelling stops the bill and keeps everything. Deleting removes the account. If you only want to stop paying, cancel — see Cancel your plan. If you are not sure, email hello@promyphoto.app before you do anything you cannot undo.