Cancel your plan
01 First, where did you sign up?
There are two ways to pay for a plan, and cancelling works differently for each. You do not have to remember which — the app and the website show you the right option for your account.
02 If you signed up on the website
- Sign in on the website and open your account.
- Tap Manage or cancel plan.
- Follow the steps on the billing page that opens.
03 If you signed up in the iPhone app
Apple handles that plan, so it can only be cancelled on the iPhone, by you. Nobody else can do it — not even us.
- Open Settings on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap ProMyPhoto.
- Tap Cancel Subscription, and confirm.
You can get to the same screen from inside the app, which opens Apple’s own subscriptions sheet for you.
04 What happens to the rest of the month
Cancelling does not refund the month you are in. Your plan and that month’s credits stay yours until the period you have paid for ends.
Credits you have already spent are not refunded either.
05 You can still buy credits
Cancelling a plan does not close your account. You keep your photos, and you can still buy credit packs whenever you need them. See Buy more credits.
If you want the account gone entirely, that is a separate thing: Delete your account.
Still stuck?
If this did not answer your question, email us and a real person will help.