Contact a human
01 Email us
Write to hello@promyphoto.app. That is the fastest way to reach a real person. There is no phone line yet.
02 What to put in the email
The more of this you can tell us, the faster we can fix it:
- What you were trying to do, and what happened instead.
- Your device and iOS version — for example, iPhone 15 Pro, iOS 18.
- Any error message, word for word, or a screenshot of it.
- The shoot name, if it is about a particular photo.
03 When we reply
We aim to reply within one business day (Australian eastern time), and usually faster. If something is blocking a listing going live, say so in the subject line and we will put it at the front.
04 Things that need a person
- A deletion you cannot stop from your account screen. Email us and we will sort it out.
05 Before you write in
These pages answer the most common questions and may be quicker than waiting for a reply:
Still stuck?
If this did not answer your question, email us and a real person will help.